We are committed to answering all 9-1-1 and non-emergency calls with professionalism, integrity and compassion. Customer service is essential to our success, so we treat each caller with empathy and respect. It is our goal as professional Communications Officers to provide the public with an appropriate response to incoming calls for assistance. We strive for the distinction by offering superior customer service to Johnson County residents, visitors, and numerous allied agencies.
The Communications Division has the responsibility of maintaining communications with the units out in the field, answering calls from citizens, and is usually the first contact most citizens have with the Sheriff’s Office.
Communication operators serve as 911 operators due to the Sheriff’s Office being one of the county's 911 Public Safety Answering Position. Telecommunicators are dedicated to serving as the vital link between the public and public safety organizations through responsiveness and technical excellence.
Currently, there are 22 Communication Operators who dispatch for multiple agencies including the Sheriff’s Office, Police Departments, DPS, and Constables. Including the Sheriff’s Office, our telecommunicators dispatch for a total of 19 agencies. The following charts will provide you a better understanding of the call volume (emergency and non-emergency line).